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Privacy Policy
How Fashion Express BD collects, uses and protects your personal information when you shop for sunglasses, eyeglasses and watches online.
- We never sell your data
- No card or PIN stored
- Secure HTTPS website
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Last updated: September 25, 2026
Your trust is important to us. This policy explains what information we collect when you visit fashionexpressbdshop.com or place an order, why we need it, who we share it with and what choices you have. It follows applicable Bangladeshi law, including the Personal Data Protection Act, 2026 and the Digital Commerce Operation Guidelines, 2021.
Who we are
Fashion Express BD is an online shop in Dhaka, Bangladesh selling premium sunglasses, eyeglasses, blue cut glasses and watches, with home delivery all over the country. In this policy, “we”, “us” and “our” mean Fashion Express BD.
Questions about privacy? Email contact@fashionexpressbdshop.com, call +880 1409-782954 or visit our contact page.
Information we collect
- Order details: your name, mobile number and delivery address when you place an order. We only ask for what is needed to deliver your parcel.
- Messages: anything you share with us by phone, WhatsApp, Messenger or email.
- Account details (optional): your email address and order history if you create an account.
- Website usage: device type, browser, pages visited and cookies, collected automatically. See our cookie policy.
We never ask for your card number, bKash or Nagad PIN, or OTP. If anyone asks for these in our name, do not share them and inform us right away.
How we use your information
- To confirm, pack and deliver your order, and to handle returns, exchanges and refunds.
- To call or message you about your order or a question you asked.
- To prevent fake orders and fraud and keep the website secure.
- To improve our products, website and customer service.
- To show you relevant offers, only in line with your cookie choices. You can stop marketing messages any time.
We use your data because it is needed to complete your order, because the law requires it (for example, business records), or because you gave consent, which you can withdraw at any time.
Who we share it with
We never sell your personal information. We only share what is needed with:
- Courier partners, who need your name, phone number and address to deliver your parcel.
- Service providers that host and run this website, such as hosting, email and analytics services.
- Payment providers, if you pay online, to process the payment.
- Government authorities, only when the law requires it.
Some providers, like Google and Meta, may process data outside Bangladesh. You can read how they handle data in the Google Privacy Policy and the Meta Privacy Policy.
Cookies and analytics
We use cookies to keep your cart working, remember your choices and understand how visitors use our site. We may use Google Analytics and the Meta pixel to measure visits and ads. You can opt out of Google Analytics with the Google Analytics opt-out add-on. Full details are in our cookie policy.
How long we keep your data
| Data | How long we keep it |
|---|---|
| Order and invoice records | Up to 6 years, as required for e-commerce business records in Bangladesh |
| Messages and support requests | Up to 12 months after your issue is solved |
| Marketing preferences | Until you unsubscribe or ask us to delete them |
| Cookies | See our cookie policy |
How we keep your data safe
- The whole website runs on a secure HTTPS connection.
- Only team members who process orders can see customer details.
- Admin accounts use strong passwords and limited access.
- If a data breach ever affects you, we will inform you and the relevant authority without delay.
Your rights
You can ask us to:
- show you a copy of the personal information we hold about you;
- correct wrong or incomplete information;
- delete your information, unless we must keep it by law (for example, order records);
- stop marketing messages or withdraw consent you gave earlier.
Email contact@fashionexpressbdshop.com with your name and mobile number and we will reply within 7 working days. Learn more about Bangladesh’s data protection rules in this overview of the new data protection law.
Children's privacy
Our website is meant for adults. We do not knowingly collect personal information from anyone under 18. If you think a child has shared data with us, contact us and we will delete it.
Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version. Please also read our terms & conditions and return & refund policy.
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Cookies we use and your choices.
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Easy return, exchange and refund.
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